FAQs

Welcome To Varsity Graphics & Awards Customer Help

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Copyright Policy

Varsity Graphics & Awards respects intellectual property and we ask our users to do the same. Our customers are responsible to see that the content they create does not infringe the rights of others. We do not knowingly reproduce copyrighted material and can not accept any liability for copyright infringement for agreeing to reproduce a customer’s order. If you wish to have us reproduce a national brand logo or trademark we do require written proof that that you have permission to use that logo or trademark.

Shipping Rates, Product Delivery, RushProcessing Services

  • In-stock blank products typically ship out in 1-2 business days.
  • Other custom products ship out in approximately two weeks.
  • Processing time begins the next business day after order is submitted. If order requires artwork or embroidery approval processing time begins the next business day after the design or logo is approved, in writing, via email. Any delays in the final design approval will delay your order.

DELIVERY OPTIONS:

  • Economy
  • Standard
  • Premium
  • Express

Satisfaction Guarantee

Varsity Graphics & Awards stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Varsity Graphics & Awards products are made-to-order with the best quality materials possible using our state-of-the-art printing equipment.

Varsity Graphics & Awards takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Varsity Graphics & Awards does not proof documents created by its customers prior to processing.

Returns, Exchanges & Cancellations

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

To return a Varsity Graphics & Awards product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@varsitygraphicsandawards.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange or store credit: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

VGA Promotional Solutions – Returns
14142 Minnieville Road, Suite 202
Woodbridge VA 22193

Free Design Templates and Clipart

Varsity Graphics & Awards has created and compiled a huge library of free design templates and instant embroidery clipart.

Design and Buy

Use our designer to create your own personal design. It is fast and easy and you don’t have to have graphics design experience.